InteractionApiEvents

Implement this callback to execute your code when a call moves to TALKING, ON_HOLD or RINGING_ON_OTHER_SIDE states. This event is executed only once for a call. It is also executed after every page refresh right after callStarted event if a call is in a one of the mentioned states.

Implement this callback to execute your code when call was ended either by agent or customer but before it has been dispositioned

Implement this callback to execute your code when ADT finished handling a call It's called after a disposition was set and a call log is saved in a CRM system (applicable when used with an adapter integrated with a CRM system). When this event is triggered the interaction is already completed and the most of interaction data (CAVs, dispositions, search results etc.) is unavailable, so related API methods will fail.

Implement this callback to execute your code when call was rejected by agent

Implement this callback to execute your code when ADT starts handling new call This event is also executed after every page refresh if ADT is handling call.

Implement this callback to execute your code when a chat is locked by an agent or the agent is added to a conference. This event is also executed after each page refresh.

Implement this callback to execute your code when call was ended either by agent or customer and before it has been dispositioned

Implement this callback to execute your code when a disposition (either open or close) was set. It's called after a disposition was successfully set and a chat log is saved in a CRM system (applicable when used with an adapter integrated with a CRM system). When this event is triggered the interaction is already completed and the most of interaction data (dispositions, search results etc.) is unavailable, so related API methods will fail.

Implement this callback to execute your code when ADT starts handling new call

Implement this callback to execute your code when chat was rejected by agent

Implement this callback to execute your code when chat was transferred to another agent or skill

Implement this callback to execute your code when an email is locked by agent. This event is executed after each page refresh right after emailOffered event.

Implement this callback to execute your code when a disposition (either open or close) was set. It's called after a disposition was successfully set and an email log is saved in a CRM system (applicable when used with an adapter integrated with a CRM system). When this event is triggered the interaction is already completed and the most of interaction data (dispositions, search results etc.) is unavailable, so related API methods will fail.

Implement this callback to execute your code when ADT starts handling new call

Implement this callback to execute your code when email was rejected by agent

Implement this callback to execute your code when email was transferred to another agent or skill. It's also called when your unlock an email.

Implement this callback to execute your code when interaction opened

Implement this callback to execute your code when CRM object was selected by agent in Name/RelatedTo list