CustomPresenceApiCallbacks

Implement this callback to return a list of available channels

customPresenceApi.registerApi({
    getChannels: () {
      return Promise.resolve([
        {id: 'CALL', name: 'Call'},
        {id: 'CHAT', name: 'Chat'}
      ]);
    }
 });

Implement this callback to return a list of Not Ready Codes available for an agent

customPresenceApi.registerApi({
    setNotReadyCode: () {
      return Promise.resolve([
        {id: '1', name: 'Break'},
        {id: '2', name: 'Meal'}
      ]);
    }
 });

Implement this callback to return the current presence status

customPresenceApi.registerApi({
    getPresence: () {
      return Promise.resolve({
        isReady: true,
        channelIds: ['CALL', 'CHAT'],
        notReadyCodeId: null,
        elapsedTime: null
      });
    }
 });

Implement this callback to set a new Not Ready Code

customPresenceApi.registerApi({
    setChannels: (params) {
      // Set params.channelIds code
      return Promise.resolve();
    }
 });

Implement this callback to set a new Not Ready Code

customPresenceApi.registerApi({
    setNotReadyCode: (params) {
      // Set params.notReadyCodeId code
      return Promise.resolve();
    }
 });