CrmApi

Communicate to Five9 adapter that user pressed phone number and wants to initiate click to dial. call will be started automatically if default campaign is configured by administrator or campaign name is provided in click2DialData parameter.

crmApi.click2dial({click2DialData: {clickToDialNumber: "9250000111", crmObject: {id: "789", type: "Account", label: "Account", name: "XYZ", isWho: false, isWhat: true}}});

Communicate details of object visited by user in CRM system to Five9 Agent Desktop toolkit. Five9 adapter will display this object in the list of objects available for saving call logs.

crmApi.objectVisited({crmObject: {id: "456", type: "Case", label: "Case", name: "Broken microwave", isWho: false, isWhat: true}});

Registers implementation of callbacks integrating ADT with CRM system. See example in Integrating ADT inside web page

Communicate to Five9 adapter that user navigated to object with phone numbers and those numbers need to be displayed in the list of suggested numbers if agent navigates to make call screen.

crmApi.suggestedNumbers({suggestedNumbers: [
 {clickToDialNumber:"9250000111", crmObject: {id: "441", type: "Case", label: "Case", name: "Engine broken", isWho: false, isWhat: true}},
 {clickToDialNumber:"9250000112", crmObject: {id: "789", type: "Account", label: "Account", name: "XYZ", isWho: false, isWhat: true}},
 {clickToDialNumber:"9250000113", crmObject: {id: "731", type: "Contact", label: "Contact", name: "Tim", isWho: true, isWhat: false}}]});