CrmSdk

Use this method to obtain reference to Application API instance. If Five9 Plugin SDK is loaded

const applicationApi = window.Five9.CrmSdk.applicationApi();

Use this method to obtain reference to CRM API instance. Only one instance of CRM API can be used on the same page. If Five9 Plugin SDK is loaded in multiple iframes on the same page the first instance of CRM API that establishes connection to Five9 Agent Desktop Toolkit will receive events

const crmApi = window.Five9.CrmSdk.crmApi();

Use this method to obtain reference to Custom Components API instance. Only one instance of Custom Components API can be used on the same page. If Five9 Plugin SDK is loaded in multiple iframes on the same page the first instance of Custom Components API that establishes connection to Five9 Agent Desktop Toolkit will receive events

const customComponentsApi = window.Five9.CrmSdk.customComponentsApi();

Use this method to obtain a Custom Methods API instance. You can use this API to establish a communication channel between a customization bundle and an iframe on a page. So you can call methods implemented in an iframe from a customization bundle and vice versa.

const customMethodsApi = window.Five9.CrmSdk.customMethodsApi();

Use this method to obtain reference to Custom Presence API instance.

const customPresenceApi = window.Five9.CrmSdk.customPresenceApi();

Use this method to obtain reference to Hook API instance. Only one instance of Hook API can be used on the same page. If Five9 Plugin SDK is loaded in multiple iframes on the same page the first instance of Hook API that establishes connection to Five9 Agent Desktop Toolkit will receive events

const hookApi = window.Five9.CrmSdk.hookApi();

Use this method to obtain reference to Interaction API instance. If Five9 Plugin SDK is loaded

const interactionApi = window.Five9.CrmSdk.interactionApi();

in multiple iframes on the same page all instances will receive events and can be used to execute methods.

Use this method to obtain reference to Presence API instance. If Five9 Plugin SDK is loaded

const presenceApi = window.Five9.CrmSdk.presenceApi();

Use this method to obtain a Salesforce Native API instance. You can use this API to establish a communication channel between a customization bundle and an iframe on a page. So you can call methods implemented in an iframe from a customization bundle and vice versa.

const sfNativeApi = window.Five9.CrmSdk.sfNativeApi();